Where exactly is the factory?
Pingdu, in Shandong province, China. It is the county behind a large share of the world’s hand-fanned lash trays, which is why fiber supply and skilled fanning labor are both local.
How long have you been running?
Since 2016. The registered factory is Pingdu Leehong Beauty Lashes Factory; export paperwork runs through our trading arm.
Do you own the factory or broker the work?
We run our own production. Extensions, clusters, strips and adhesive are made in-house, which is why a spec change does not turn into a three-way conversation.
What does “100% inspection” mean here?
Every tray is checked by hand against the master for curl, rows, band width, residue and count before packing. It means defects are caught before shipping, not that defects never occur.
Can I see the inspection record?
Yes. The record goes with the shipment and carries the batch code that ties the carton to the run.
What fiber do you use?
Korean PBT, matte black, heat-set for curl. We check the black under daylight because workshop lighting hides a blue or green cast.
How long does the curl hold?
We test retention to 12 months or more in storage. In application, retention depends on aftercare, humidity and the adhesive, not only on the tray.
Is the production area a clean room?
Yes: filtered air, gloves, hair covering, and no food or drink at the bench. Lash fiber collects lint and oil, and a clean-looking tray can still cause a reaction.
Who makes the fans?
Trained staff at a dedicated station. Fan building is hand work — that is the part of the process automation cannot do without changing the product.
Do you make your own adhesive?
We formulate and fill adhesive using raw materials from the US and Japan, sealed against oxygen. The MSDS follows each lot.
What is the bulk lead time?
10–15 working days after deposit and spec confirmation. Stock styles can move in 3–7 working days. Printed packaging adds 1–3 weeks.
Can you take a rush order?
Sometimes, if the line is stock and the queue has room. Tell us the date before you commit to it, and we will give you a straight answer.
What is your capacity?
We do not publish a monthly figure, because it depends entirely on the mix — a tray of premade fans takes far more bench time than a classic tray. We quote dates per order instead.
Which documents can you provide?
FDA facility registration, SGS report, ROHS and an MSDS per adhesive lot. They ship with the order so your broker or marketplace review is not waiting on us.
Is the facility FDA approved?
No, and no lash factory is. We are FDA registered, which is a facility status. Packaging that says “FDA approved” is a claim the documents do not support.
Can I audit the factory?
Yes. Tell us the standard you audit against and the dates, and we will arrange the floor access and the people who can answer for each station.
Can I visit without placing an order?
Yes, if the visit is planned around production. We would rather show you a working bench before you order than host you in an empty room after.
Do you work with small brands?
Yes. MOQ is 100 pieces per style, and a first order that small is how most of our long-term buyers started.
What happens if a tray fails in production?
It is reworked or discarded before packing. The inspection record shows what was pulled, and the batch code tells us which station to correct.
How do I get samples?
Ask through the sample page. Four to five pieces are free, you cover freight, and DHL takes 5–7 working days.
Can you show the factory on a video call?
Yes. Ask for a floor call and we will walk a bench with the camera rather than send a rendered tour.
