FAQ

--- Wholesale Mink Lashes

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 We have added some questions we think are important to help you in the form of a FAQ based on the questions that users have asked before. If there is a question you would like to know about that is not below, please contact us for help. 

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Product

We are both. We have our own false eyelashes factory and trading company, support fake lashes wholesale.

We have manufactured mink eyelashes products since 2016, we use high-quality raw materials to produce lashes, pass the TUV, SGS and others certificated. We sincerely welcome you to visit our factory.

We have many different types of lashes, such as 3D mink lashes, 25mm mink lashes, Faux Mink Lashes, Magnetic Lashes, Magnetic Eyeliner, Lashes Boxes, Eyeliner and so on, please review our product catalog here.

Yes. And if you have other ideas about the Mink Lashes, Faux Mink Lashes, Magnetic Lashes, Magnetic Eyeliner, Lashes Boxes, like length, color, styles, we can do as your requirements since we have a sophisticated R&D team.

Yes, welcome to test our quality. We are capable to send you free lashes samples by fast delivery, if you like pay for the shipping cost.

Yes. We support wholesale lashes with custom packaging. We can create your own eyelash packaging box. You just need to send the logo of your private label lashes,and we will make the design, confirm, print and create your own eyelash brand.

And box making needs about 1-2 weeks for small order, about 2-3 weeks for bulk order.

Our clients feedback shows that it can be used 25-30 times in proper and gentle way.

Gently use the cotton pad to remove the mascara and eyelashes. Use the correct way to remove your lash can sure extend the life of fake lashes.

Use Make-up cotton swab to dip in the clear water and then clear the black band of the eyelash, you can use the dryer to blow it when lashes get wet is okay.

Payment

We accept PayPal, Western Union, T/T, please review here to know our payment account.

For bulk orders, We can accept 30% of the total amount as a deposit before production and balance the rest payment before shipment

Please note we only accept USD payment. All orders are charged in USD.

All payments are processed securely. We do not store or have access to your payment information.

Service

The quickest way is through our live chat on the bottom right of the screen. You can also email us through our contact page. We look forward to hearing from you!

Our client services team are available 24/7 via email or live chat, except holidays. We’ll do our best to get back to you within 24 hours.

I am sorry, we have confidentiality agreement with our clients.

Delivery Time

Depending on the product ordered, the e-mail could take up to 3~7 business days(sample and small order) and 7 to 15 business days(bulk order)to be sent. Once you receive the email, follow these steps to easily check on your delivery status.

For sample and small order, usually we use DHL, UPS, ARAMEX and FEDEX according to different country,3-5 days and 4-9 days have different shipping cost . We will provide tracking number ASAP after the goods shipped out. For bulk lashes order, will be sent our by sea or air. We will check with our forwarder via your B/L NO. to track order and feedback you by email [email protected]

Track My Order

Once your order is shipped, you should automatically receive an email notification with your order’s tracking number. You can also track your order here, and viewing your past orders.

If you’ve already checked your tracking, please first try to contact the courier that shipped your order was shipped with along with your tracking number, and they will help you investigate and locate your package. If they’re unable to assist, please contact us and we’ll be happy to help.

If your question is not addressed or our answer is not clear, please contact us directly and we will answer it personally.

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